Contact us

Kiwis looking after kiwis

If you have any questions, please check our FAQs. We’re also available to provide answers via live chat.

If you’d like to talk to one of our team, please call our freephone number during normal office hours. If you call after hours, leave a message and we’ll get back to you.

0800 INDEMNITY (463 366)

Get in Touch

Level 1, 490
South Titirangi Road,
Titirangi – Auckland, 0640
New Zealand

PO Box 15854,
New Lynn,
Waitakere 0640,
New Zealand


If you have any questions or concerns about your policy or the handling of a claim you should contact GSI Direct. We are dedicated to providing clients with a high quality service and we want to ensure this is maintained at all times.

If you feel that we have not offered you a first class service please write and tell us and we will do our best to resolve the problem.

If you are still dissatisfied and wish to make a complaint it may be possible in certain circumstances for you to refer the matter to the Complaints Department at Lloyd’s.

Lloyd’s General Representative in New Zealand

c/o Hazelton Law
Level 29, Plimmer Towers
2-6 Gilmer Terrace
Wellington 6011,
New Zealand

PO Box 5639,
New Zealand

(+64) 04 472 7571

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