Contact us
Kiwis looking after kiwis
If you have any questions, please check our FAQs. We’re also available to provide answers via live chat.
If you’d like to talk to one of our team, please call our freephone number during normal office hours. If you call after hours, leave a message and we’ll get back to you.
Get in Touch
- Location
Level 1, 490 South Titirangi Road
Titirangi – Auckland, 0640
New Zealand
Complaints
If you have any questions or concerns about your policy or the handling of a claim you should contact GSI Direct. We are dedicated to providing clients with a high quality service and we want to ensure this is maintained at all times.
If you feel that we have not offered you a first class service please write and tell us and we will do our best to resolve the problem.
If your complaint is not resolved in a manner satisfactory to you or we do not resolve your complaint within two months of originally receiving it, you may refer the matter to the Insurance and Financial Services Ombudsman (IFSO). IFSO can be contacted as follows:
- PO Box
PO Box 10-845
Wellington 6143
New Zealand
- Phone
0800 888 202 or +64 4 499 7612
- Emails
info@ifso.nz or via their website www.ifso.nz
Your complaint must be referred to IFSO within 3 months of the final decision, unless IFSO considers special circumstances apply. If your complaint is not eligible for consideration by IFSO, you may be referred to the Financial Ombudsman Service (UK) or you can seek independent legal advice. You can also access any other external dispute resolution or other options that may be available to you.
- Quote in 60 seconds
- Cover in 4 minutes
- AA- Rated Insurer
- Based in NZ
- Affordable
