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If you have any questions, please check our FAQs.

We’re also available to provide answers via live chat.

If you’d like to talk to one of our team, please call our freephone number during normal office hours. If you call after hours, leave a message and we’ll get back to you.

0800 INDEMNITY (463 366)

GSI Direct

Level 1, 41 Totara Ave
PO Box 15854, New Lynn
Waitakere 0640, New Zealand
help@gsidirect.co.nz
claims@gsidirect.co.nz
0800 INDEMNITY (463 366)
t: +64 9 280 4844
f: +64 9 280 4845

Complaints

If you have any questions or concerns about your policy or the handling of a claim you should contact GSI Direct. We are dedicated to providing clients with a high quality service and we want to ensure this is maintained at all times.

If you feel that we have not offered you a first class service please write and tell us and we will do our best to resolve the problem.

If you are still dissatisfied and wish to make a complaint it may be possible in certain circumstances for you to refer the matter to the Complaints department at Lloyd’s.

Their address is:

Lloyd’s General Representative in New Zealand
c/o Hazelton Law
Level 29
Plimmer Towers
2-6 Gilmer Terrace
PO Box 5639
Wellington
New Zealand

Tel: +64 4 472 7582
Fax: +64 4 472 7571

 

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